1. As a leader, I regularly ensure our services are delivered with high perceived value by focusing on timeliness, clarity, and client feedback. |
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2. As a leader, we discuss our core organizational values at least weekly in team meetings. I believe in these values personally, and the team knows them clearly. |
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3. As a leader, I follow the same work protocols and policies as my team, holding myself accountable to the processes and standards that help our organization excel. |
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4. As a leader, I consistently demonstrate and speak about the importance of exceptional client/customer service through my actions and words. |
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5. As a leader, I take in learning outside of my profession or industry (at least annually) that challenges me beyond the things I know now about leading and growing a organization. |
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6. As a leader, I actively identify and develop new service offerings annually, pricing them at premium rates that reflect their proprietary value. |
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7. We establish clear, upfront pricing that reflects the high value of our work, requiring client agreement before service delivery begins. |
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8. As a leader, we have budget line items and spend our money on investments in growth, such as conferences, new learning, and new skills. |
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9. As a leader, I regularly support team members when they struggle by helping them understand challenges and define solutions. |
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10. As a leader, I seek to create cash savings to protect the organization from future risks of economic downturns, team disruptions, and unforeseen compliance requirements. I take a reasonable salary and do not run personal expenses through the organization. |
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11. As a leader, I will set aside my own daily work priorities to help the team with their priorities, when needed. Though I do not cater to the team’s whims, it is my priority to help them be successful and move their work forward. |
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12. As a leader, I am decisive about the decisions I make. After making decisions, I do not undo them or spend emotional or mental energy wondering if I should have made the decision. I make decisions for the organization and then move on. |
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13. As a leader, I plan for the future by being courageous in the growth moves we make. Though I avoid undue risk, at least annually I push the envelope in decisions made that are courageous and help me fight my own fear. |
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14. As a leader, I have set up calendar rhythms with the whole team where I am regularly speaking about the future of the organization, where I think we are headed as a organization, and that I believe the future is always more hopeful. |
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15. As a leader, I use creative methods (surveys, meetings, annual addresses) to engage the team in discussions about our organization’s future growth |
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16. As a leader, we regularly assess our growth goals through team feedback, surveys, and collaborative After Action Reviews to improve what isn’t working. |
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17. As a leader, I have a systematic approach to monitoring work delivery quality for both myself and my team, intervening to help when challenges arise. |
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18. As a leader, I conduct quarterly check-ins with team members to address where they’re stuck professionally or culturally, and provide coaching. |
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19. As a leader, I focus on our own metrics and profitability. I make sure the financial records are in order and reviewed at least monthly. As the organization grows larger, I begin developing summarizing metrics to view financials from a strategic perspective. |
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20. As a leader, I review the accountability chart, or Org chart of the organization at least quarterly to make sure the roles allow for the most optimal flow of work through the organization. I will restructure the team when it is necessary to create the most productivity. |
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