In professional services, clients experience the final deliverable—but behind every engagement is a team whose judgment, collaboration, and execution determine the outcome. Consistent, high-quality client service depends not only on technical expertise, but on leadership that provides clarity, accountability, and direction. As advisory and tax managers, our role is to oversee client work while leading the teams responsible for delivering it. This requires a leadership approach focused less on execution and more on guidance, quality control, and professional development. Effective leadership begins with technical credibility. Teams rely on leaders who understand the work well enough to set direction, evaluate [...]
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