If you sell widgets, it’s easy to know if you got what you paid for. If you pay Amazon for a bottle of laundry detergent, then you will know the price, and you will know when you get the bottle of detergent. But service-based companies are different. Managing scope becomes a practice we have to become very good at so as to provide the best care for our clients. Services are often unseen, they are nuanced, and their delivery can even go unnoticed. So solid service-based companies have to manage scope. What is scope? It is simply and clearly stating […]
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